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 Home: Suncatchers of Hilo Store Policies - Shipping, Returns &Privacy
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Shipping Policy
  • US orders are shipped by USPS Priority Mail.
  • Gallons of Noni are shipped by Fedex. International
  • Orders under 4 lb will be shipped by USPS First Class Mail International, over 4 lb by USPS Priority Mail International.
  • USPS Express Mail is available upon request will cost more.
  • Orders are shipped in 3-5 business days. (Excluding weekends and Holidays)
  • We do our best to keep all items in stock and the website up to date. Items such as live plants, freshly baked goods and other perishable items are picked up after you place your order.
  • Prices are subject to change without notice.
Return Policy
  • Customer Satisfaction Guaranteed actually means something to us here at Suncatchers of Hilo. If you have a problem with your order, email us and we will do our best to make it right.
  • Plants and food Items can't be shipped back to Hawaii, however, replacements may be sent in some cases.
  • We DO NOT guarantee chocolate not to melt. If you suspect your chocolate may have melted, put the product in the refrigerator overnight before opening. The taste will be unaffected.
  • We DO guarantee plants to "arrive" alive. We can't guarantee your growing conditions or growing ability after the plant arrives.
  • We DO guarantee everything we sell to be freshest available.

Privacy Policy

  • All transactions are conducted through PayPal.

  • Your email address & shipping address will only be used for the sole purpose of communicating the status of your order and to ship your package(s).

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